Shipping policy

Shipping service name

Customer orders are delivered by the UPS, USPS and Fedex services.

Which countries can we deliver to with this service?

We deliver with this service only in the USA.

Where can customers receive their orders with this service?

Customers can receive their orders with this service at the customer’s address. We do not ship to PO Boxes or APO addresses.

Delivery time

Order cutoff time: (GMT-05:00) Eastern Standard Time (New York).

Order handling time: 0—1 days (Mon – Fri).

Transit time: 5—8 days (Mon – Fri).

The cut-off time for accepting orders for same-day processing: 1 PM EST (Mon – Fri).

Customer Economy shipping cost: $3.96

Customer Standard shipping cost: $6.68

All over $50 Orders — Free Shipping.

Damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep all packaging materials and damaged goods in case of a claim.

Can a customer cancel his order?

After checkout, if you make a mistake or change your mind, you have 60 minutes to cancel the order. For additional assistance with order contact to company@netexnoex.com. Our support team processes incoming requests within 24 hours during our regular business day, which are Mon-Fri 10AM-6PM EST.